Eventos (available in DE & EN)

Live WebSession - exclusive & free of charge, available in Deutsch (Deutschland) and English (United Kingdom)

Companies that are considering the introduction of a professional WFM system or the replacement of an existing system will be shown how the workforce management solution opcycWFM can master the complex balancing act between customer, employee and management requirements in a professional, efficient and employee-oriented manner.

Focusing on the typical planning cycle in a customer service center, efficient methods of software-supported resource planning and control will be presented with practical case studies.

If you would like to get a deeper insight into opcycWFM, we invite you and your colleagues to participate in a free exclusive 1:1 live web session.

We will show you EXCLUSIVELY how opcycWFM helps you to use your valuable resources more efficiently and to reduce the manual and personnel-intensive part of administrative activities to a minimum.

Contents are as well as on the roadshow

  • opcycWFM versions and modules
  • opcycWFM as a personnel management system
  • Working time, availability and rotation models
  • Skill management
  • Project management
  • site configurations
  • Creation of forecasts/forecasts
  • demand calculations
  • configurable planning rules
  • requests and shift swaps
  • intraday control
  • HomeOffice with opcycWFM

As well as the modules

  • myOPCYC (employee's portal)
  • opcycTIME (time recording and time management)
  • opcycABSENCE (absence management)
  • opcycDOCS (back office planning and control)
  • opcycDATA (the opcycWFM-DataWareHouse)

and if desired

opcycJOIN (the collaborative WFM)

A registration is required and can be done until about 2 days before the WebSession date via our registration form. You will receive the place exclusively. Participation is limited to you and, if applicable, colleagues. The confirmation of participation with access information for the live web session will be sent out at the latest on the day before the event.


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