Live WebSession - exclusive & free of charge, available in and
Under the motto: "We can do Workforce Management", companies that are considering the introduction of a professional WFM system or the replacement of an existing system will be shown how the workforce management solution opcycWFM can be used to professionally and efficiently master the complex balancing act between customer, employee and management requirements.
Focusing on the typical planning cycle in a customer service center, efficient methods of software-supported resource planning and control will be presented with practical case studies.
If you would like to get a deeper insight into opcycWFM, we invite you and your colleagues to participate in a free exclusive 1:1 live web session.
We will show you EXCLUSIVELY how opcycWFM helps you to use your valuable resources more efficiently and to reduce the manual and personnel-intensive part of administrative activities to a minimum.
Contents are as well as on the roadshow
- opcycWFM versions and modules
- opcycWFM as personnel management system
- Working time, availability and rotation models
- Skill management
- Project management
- Site configurations
- the preparation of forecasts/forecasts
- Calculation of requirements
- configurable scheduling rules
- myOPCYC (employee portal)
- Wishes and shift changes
- the Intraday control system
- opcycTIME (time recording and time management)
- opcycABSENCE (absence management)
- opcycDOCS (back office planning and control)
A registration is required and can be done until about 2 days before the WebSession date via our registration form. You will receive the place exclusively. Participation is limited to you and, if applicable, colleagues. A confirmation of registration does not yet entitle you to participate. Participation authorizations with access information for the live web session will be sent out at the latest on the day before the event.