In addition to the opcyc WFM software, we offer a wide range of WFM-related services. We distinguish between two main areas: technical and programming services on the one hand and operative services on the other.
The technical and programming services are mainly concerned with the customizing of our opcyc WFM software. Software development and its conception, e.g. of interfaces, are just as much a part of our offer as the provision of additional features and tools, which are adapted to the special requirements of your company.
Our operative services serve to optimize your workforce management as an essential part of your operative business processes. On request, we will be happy to provide you with our many years of proven know-how from the daily planning and control of operations. It is not a matter of proclaiming "one solution for all", but of finding the optimal solution for exactly your daily challenges. opcyc is the only provider of WFM software that has not only built and advanced its software from this blinking angle, but also has its own personnel with many years of experience in the active control of call and communication centers.