opcycWFM still on the upswing - Three new customers successfully connected

21.02.2019

opcycWFM still on the upswing - Three new customers successfully connected

opcycWFM was installed and put into operation at three further customers in the first weeks of the year and is therefore still on the upswing. New opcyc customers come from two different sectors of the economy and the non-profit sector and are of different sizes. All three equally justify the decision with the fact that opcycWFM

• is the most configurable WFM software on the market
• proves its practical origin at every corner of the software
• has the clearly best price/performance ratio
• delivers the most well thought out employee portal

opcyc on the CCW2019 - 19.02.-21.02.2019

23.01.2019

opcyc at CCW2019 - 19.02.-21.02.2019 - Insights into the WFM solution opcycWFM

Due to the continuing high demand, we are now firmly established in our schedule and will continue our roadshow tour with further stops throughout Germany. This time, however, the venue and setting will be provided by the leading trade fair for the customer service industry, CallCenterWorld 2019, the CCW:

Berlin

Under the motto: "We can Workforce Management" we will show you at the CCW at our booth G18 in hall 3 how the complex balancing act between customer, employee and management requirements can be mastered professionally and efficiently with the workforce management solution opcycWFM. Whether you want to introduce a professional WFM system or are thinking about replacing an existing system: opcycWFM is a must - WFM from practice for practice.

The basic data for CCW2019 are

• from 19.02.2019 to 21.02.2019
  
• at Estrel Congress Center, Sonnenallee 225, 12057 Berlin
• 19. February 2019: 9 - 18 o'clock
• 20. February 2019: 9 - 18 o'clock
• 21. February 2019: 9 - 17 o'clock

Visit us here: Booth 3G18.

Spontaneous or with appointment: We are looking forward to seeing you!

Just Intelligence GmbH is now opcyc GmbH

03.12.2018

Just Intelligence GmbH is now opcyc GmbH

Just Intelligence GmbH has changed its name. From now on our company name is:

opcyc GmbH spoken: [opsaik]

op like operation cyc like cycle

We are thus clearly expressing our core and our unique selling proposition. Our WFM software comes from the operational side and can not only map but understand the daily planning, control and optimization cycle of customer service centers. This is what distinguishes our software opcycWFM (formerly ICC).

As our valued customers, you know that. As our future customers you will learn to appreciate it. And as our business partners you will simply be able to pronounce us better.

Roadshow Date - 24.01.2019 - Insights into the WFM solution opcycWFM

19.11.2018

Roadshow date - 24.01.2019 - Insights into the WFM solution opcycWFM

The roadshow series of opcyc GmbH started in mid-November 2018 with a complete success in Dortmund. We are continuing this success with further stops on the roadshow tour through Germany. Under the motto "We can Workforce Management", companies that are introducing a professional WFM system or replacing an existing system will be shown how the Workforce Management Solution - opcycWFM - can professionally and efficiently master the complex balancing act between customer, employee and management requirements.

The typical planning cycle in a call center in focus, efficient methods of software-supported resource planning and control are presented on the basis of practical case studies.

The basic data of the event are

    on 24.01.2019
    in Kassel | near the city centre | 34117 Kassel
    Reception 11:00 a.m. | End of 2:00 p.m.
    A lunch snack is provided for

Participation in the event is free of charge.

Registrations can now be made conveniently using the registration form. Places are limited. Confirmation of registration does not entitle the participant to participate. Eligibility will be sent 2 days after registration.

Roadshow Date - 15.11.2018 - Insights into the WFM solution ICC

17.10.2018

Roadshow date - 15.11.2018 - Insights into the WFM solution ICC

On 15.11.2018 Just Intelligence GmbH started a roadshow tour through Germany. Under the motto "We can Workforce Management!", companies that are introducing a professional WFM system or replacing an existing system will be shown how the workforce management solution - ICC - can professionally and efficiently master the complex balancing act between customer, employee and management requirements.

The typical planning cycle in a call center in focus, efficient methods of software-supported resource planning and control are presented on the basis of practical case studies.

The basic data for the successful event were

    on 15.11.2018
    im nh Dortmund | Königswall 1 | 44137 Dortmund
    Reception 10:30 | Start 11:00 | End 14:00
    A midday snack was provided for

Participation in the event was free of charge.

Registrations could still be made up to 02.11.2018 comfortably with the registration form. The places were limited. A confirmation of the registration did not entitle the participant to participate. Eligibility was sent 2 days after registration.

Hamburger catinedo AG acquires 100% of the shares in Just Intelligence GmbH

25.07.2018
Hamburger catinedo AG acquires 100% of the shares of Just Intelligence GmbH

The Hamburg-based catinedo AG, a consulting company for processes relevant to end customers, acquires 100% of the shares of mVISE AG, Düsseldorf as the previous majority shareholder as well as the former shareholders.  The two founders Christian Ebbecke and Nicolas Schubert will remain in the management of the company as Head of Operations and Head of Development. The new managing director is Ralf Thomas, founder and CEO of catinedo AG, who brings his broad spectrum of expertise and experience to the company as a customer service expert.

Just Intelligence at CCW 2018

27.02.2018

Just Intelligence at CCW 2018

Visit Just Intelligence at the CCW 2018 in Berlin from 27.2. - 1.3.2018 in hall 3 booth G18 or get a first overview at the daily Teletalk demo forums.

At Europe's leading event for contact center business, Just Intelligence will once again present numerous new features of its workforce management solution ICC, which further simplifies the daily planning and control of your service employees and makes them more efficient:

- With our new replanning function, you can flexibly adapt already published shift schedules to changed forecasts or unexpected employee absences without violating restrictions resulting from company agreements or labour law regulations, for example.

- With the integration and extension of the ICC Reporting features in the application for monitoring, control and administration, operation and performance are further optimized. With freely configurable data cubes, individual queries and views of production data can now be created and saved for future use in both the ICC On Premise and ICC Cloud versions.

ICC Customer Day 2018

01.02.2018

ICC Customer Day 2018

Just Intelligence invites you to the ICC Customer Day 2018 on 1./2.2.2018 at the Gastwerk Hotel Hamburg.

We present the development and release planning of our workforce management solution in the current year and discuss with our customers planned features as well as possible development topics for the future. The event will be rounded off by the lecture "The Megatrends in Workforce Management" by our guest Marc Ueckermeier, Managing Partner PlanMen Germany and of course plenty of time to exchange experiences with colleagues from other companies and our management team.

ICC now with Work@Home Planning

21.08.2017

ICC now with Work@Home Planning

There is no question that the flexible and short-term integration of qualified employees in the domestic environment, even beyond the direct catchment area of the contact center, is extremely attractive. The high attractiveness, however, is contrasted on the planning side by no less complexity.

The employees in the home office should be integrated flexibly, at short notice and best several times a day, but also regularly, if necessary - as in the case of one of our customers - also across national borders. Personal availability should be taken into account, as should requirements for minimum working hours or necessary prioritisation, e.g. of inpatient staff.

The Work@Home solution introduced with ICC Version 17.3 makes these requirements flexible, plannable and controllable. The Home Agent can enter his available time windows also for several employments on the day individually from home. Necessary planning settings such as minimum working times or prioritizations can easily be made as the basis for automated planning. Home agents can be grouped into employee groups, for which special rules and settings can apply. For quick access in the event of sudden load peaks, the currently available Home Agents are displayed separately in Real Time Management and can be activated as required. Of course, the Home Agents have access to all administrative workflows such as shift exchanges, vacation requests or necessary time corrections at any time and are of course also fully recorded and evaluable in the integrated ICC Time Management.

ICC Work@Home thus measurably increases your planning flexibility, supports optimised accessibility during short-term peak loads, extends plannable specialist skills and helps you to increase your catchment area in recruitment by integrating home agents.

ICC simplifies integration of business applications

10.07.2017

ICC simplifies integration of business applications

Connector to elastic.io reduces effort when connecting third-party systems

Just Intelligence now provides a connector for the integration platform of elastic.io for its modular software ICC. With this connector, the connection of third-party systems can be considerably simplified in the future.

Elastic.io offers a platform with an easy-to-use tool and a marketplace with standardized connectors to various business applications (such as ERP, CRM, eCommerce) and databases. This significantly reduces the integration effort to the business applications at ICC. Currently, over 200 customers worldwide with over 4,000 users use the elastic.io platform to simplify their integration tasks.

Just Intelligence goes India

23.06.2017

Just Intelligence goes India

ICC now also in use in India

Bosch Service Solution introduces ICC as a global workforce management solution in India. With an ICC version tailored to local needs, more than 250 associates will be planned, controlled and evaluated at Bosch's Bangalore location.

Just Intelligence at CCW 2017

25.01.2017

Just Intelligence at CCW 2017

Visit Just Intelligence at the CCW 2017 in Berlin from 21 - 23 February 2017 in Hall 3 Stand G18 or get a first overview of the daily Teletalk demo forums.

As a leading provider of integrated workforce management solutions, Just Intelligence will once again present a number of new features of its ICC software at Europe's leading event for the contact center industry. Find out how ICC enables you to smoothly integrate your personnel management, time management and personnel resource planning requirements and how you can manage your contact center more transparently and efficiently with fully automated workflows.

Many new functions in ICC also simplify the daily planning and control of your service staff:

• Our new Info Dashboard clearly summarizes important approval processes (vacation, etc.) and allows them to be processed directly.
• With the new evaluation of time management and production data, a completely newly developed and highly flexible reporting structure is presented for the first time.
• ICC now also enables internationally operating companies with a Follow-the-Sun concept to plan across time zones.

We look forward to discussing your specific requirements. Call us and make an appointment

Continued success even in 2016

05.01.2017

Continued success also in 2016

Just Intelligence continues successful growth of previous years

In the 2016 financial year, Just Intelligence is once again building on the success of previous years.  The leading provider of integrated workforce management solutions for contact centers expanded its installed user base by more than 25 percent last year and was also able to increase its sales significantly. 2016 is thus one of the most successful years of the rapidly growing company.

In addition to the consistent focus of product development on customer wishes, further investments in sales, new sales partners and a strong focus on target groups are the reasons for the success in the past financial year. In the market for contact center service providers in particular, the company was able to further expand its strong base with customers such as TELforYou, tms connected!, Sanvartis and Wirecard and to win reference customers in other key areas of the contact center economy.

Interested parties can convince themselves of the efficiency of the offered software solutions at CCW 2017, the international congress fair for customer service and contact centers, in the Estrel Kongress Center in Berlin from 21 - 23 February 2017 (Hall 3/Stand G18).

mVISE AG acquires majority stake in Just Intelligence

29.09.2016

mVISE AG acquires majority stake in Just Intelligence

Positive impetus expected for sales and earnings growth

Düsseldorf-based mVISE AG, a pioneer in mobile digitization with a stake in Just Intelligence GmbH since 2014, has acquired further shares and is now the largest shareholder with 78%. The two founders Christian Ebbecke and Nicolas Schubert will remain at the top of the company in the future. The mVISE board member Manfred Götz is appointed as an additional managing director. Due to the special competence of mVISE AG in the areas of mobile and cloud services, Just Intelligence will be able to further strengthen and expand its capabilities in this environment.

Just Intelligence at the CC-CLUB Congress 2016

13.09.2016

Just Intelligence at the CC-CLUB Congress 2016

Meet us on 13.9.2016 in Düsseldorf at the Call Center-Club Congress in the Apollo-Theater!

In addition to first-class lectures by extraordinary keynote speakers, the participants can expect exciting rounds of "getting to know each other" which will encourage the exchange of experiences and thus contribute to the expansion of the professional network. In addition, the Call Center Club will for the first time present the award for the "Most Attractive Employer" in the subsequent evening programme. The Original Roncalli Varietè Show rounds off the programme.

Just Intelligence becomes partner of 4Com

05.08.2016

Just Intelligence becomes partner of 4Com

ICC Workforce Management now available as part of 4Com Suite

4Com GmbH & Co. KG, Hanover, market leader for cloud-based inbound and outbound solutions in customer service and Just Intelligence, are now cooperating in workforce management. The ICC planning and control software is now available as an integrated component of the 4Com Suite.

Cloud customers from the customer service environment are very often looking for the complete solution for the contact center from a single source. In future, this target group can be served specifically with 4Com as a powerful partner. Holger Klewe, Managing Director of 4Com, underlines the decision: "We have found a powerful partner with a great deal of practical experience, who fits well with the 4Com philosophy and perfectly complements our solutions. ICC has convinced us as a comprehensive and practical overall solution for personnel administration, time management and personnel resource planning. ICC's range of functions goes far beyond classic workforce management solutions and is an excellent addition to the 4Com Suite".

With the additional integration of ICC into the 4Com Cockpit, 4Com's comprehensive business intelligence platform, customers also receive professional performance management to optimize planning results in the contact center and can therefore plan service levels and service costs even better.

Just Intelligence celebrates its 5th anniversary

01.06.2016

Just Intelligence celebrates its 5th anniversary

Successful development continues

Developed in 2011 as part of an MBO from the D+S Group, one of Germany's leading customer service providers, Just Intelligence has tripled its turnover over the past five years and successfully established itself as a leading provider of integrated workforce management solutions.

ICC now also in use in India and China

09.05.2016

ICC now also in use in India and China

Bosch Service Solutions introduces ICC at Chengdu and Bangalore sites

As part of the global rollout of ICC as a group-wide workforce management solution, Just Intelligence's proven planning and control software is now also being used at Bosch Service Solutions' Chengdu and Bangalore sites.

Just Intelligence at CCW 2016

23.02.2016

Just Intelligence at CCW 2016

Visit us at the CCW 2016 in Berlin from 23.-25.2.2016 in hall 3 at booth G 18

At Europe's largest trade fair for customer service, customer communication and call centers, Just Intelligence presents numerous innovations of its integrated contact center planning and control solution ICC:

• ICC Workforce Planner 16.x with automated training planning and new graphical user interface
• ICC Time Manager 16.x as a highly flexible and user-friendly time management solution
• Optimized versions of the ICC Infopool (employee portal) and ICC Timetable (monitoring + control)

ICC now with automated training scheduling

08.01.2016

ICC now with automated training planning

Train your employees when the productive workload is at its lowest!

As one of the first workforce management systems, ICC offers the possibility to schedule training courses automatically. Training requirements can be specified for any number of employees, which are to be fulfilled within a definable period (e.g. a training with 4 sessions of 2 hours each from Monday to Friday). During automated shift planning, the ICC Workforce Planner checks in which time slots negative effects on the productive service can best be minimized, and plans the training for the affected employees accordingly.

Just Intelligence Award Winner of the Technology Fast 50 Award 2015

02.11.2015

Just Intelligence winner of the Technology Fast 50 Award 2015

Awarded for high growth since foundation in 2011

Every year, young technology companies are awarded the prize awarded by the renowned auditing and consulting firm Deloitte. Innovation, sustainability and particularly high sales growth are evaluated.  

Optimized back office planning in ICC Workforce Planner

15.09.2015

Optimized back office planning in the ICC Workforce Planner

Better utilization through efficient planning of the processing of emails, letters, etc.

With the optimized ICC Backoffice planning functionality, resources for processing emails, letters, etc. can be efficiently allocated on the basis of any service level (even several hours or days). This allows capacity overhangs resulting from temporarily lower call or chat volumes to be used in a targeted manner and employee utilization to be improved. At the same time, there is transparency at all times as to whether the service level specifications are also met for back-office tasks.

Welcome, Russia!

13.07.2015

Welcome, Russia!

ICC now also available in Russian language

After German, English, Spanish and French, Russian is now also supported as a language by ICC.  Just Intelligence can thus serve another large call center market, for which sustained high growth is expected over the next few years.

Just Intelligence introduces new version of ICC Workforce Planner

04.05.2015

Just Intelligence launches new version of ICC Workforce Planner

Like all ICC modules, the ICC Workforce Planner 15.x is also available as a cloud or on premise solution.

The extensive revision now enables maximum flexibility for weekly and daily working times and offers even better performance. Even highly complex multi-skill planning over several weeks can be processed in a very short time, thus shortening the planning process and facilitating simulations with different parameters and assumptions.

Welcome UK!

13.04.2015

Welcome UK!

ICC now also in use in the United Kingdom

With the introduction of Bosch Service Solutions' workforce management system in Liverpool, ICC is now also present in Great Britain. With the localized ICC version, Just Intelligence will address further customers in Europe's leading contact center market in order to benefit from the great sales potential.

Just Intelligence at CCW 2015

24.02.2015

Just Intelligence at CCW 2015

At Europe's largest trade fair for customer service, customer communication and call centers, Just Intelligence presents the latest version of its integrated contact center planning and control solution ICC:

• ICC Workforce Planner with even greater flexibility and better performance
• Complete revision of the ICC Admin Center / Timetable for configuration and control
• Now also available as cloud solution

ICC now also available as Cloud solution

26.11.2014

ICC now also available as cloud solution

Just Intelligence' proven planning and control solution ICC is now available as a cloud-based version.

This means that ICC's broad scope of services can now also be used by contact centers that rely on SaaS solutions throughout or have only very limited budgets available for the introduction of workforce management systems. Since investments in own hardware, operating systems etc. are not necessary, the ICC Cloud solution can achieve a particularly fast ROI.

conVISUAL AG participates in Just Intelligence

27.10.2014

conVISUAL AG acquires stake in Just Intelligence

conVISUAL AG, headquartered in Oberhausen, holds a 33.4% stake in Just Intelligence GmbH.

conVISUAL AG is listed in the Entry Standard segment of the Frankfurt Stock Exchange and will support Just Intelligence in further developing its own planning and control solution ICC and marketing it as a cloud-based solution in the future. conVISUAL has an option to acquire the remaining shares of Just Intelligence and will use its investment to expand its core business Mobile Business Solutions in the cloud computing sector.

ICC Launch in the Philippines

10.09.2014

ICC Launch in the Philippines

After contact centers in Europe and America, the Bosch Service Solutions location in Manila is now the first contact center in Asia to work with ICC software from Just Intelligence.  ICC will be used here in the future as an integrated solution for resource planning, monitoring and time management.

Just Intelligence re-certified as Microsoft Gold Partner

12.08.2014

Just Intelligence Recertified as Microsoft Gold Partner

Gold Partner Competencies stand for industry-leading application development capabilities that Just Intelligence has acquired. The ICC contact center planning and control solution from Just Intelligence is one of only a few hundred software products worldwide that have been certified as Microsoft Server 2012.

ICC goes America

17.05.2014

ICC goes America

The use of ICC at the newly opened Bosch Communication Center location in Fort Lauderdale means that for the first time ICC will also be used as a workforce management system in a US contact center. ICC covers all local legal requirements and is used locally not only for planning and control but also for time management.

Parlez-vous français?

03.03.2014

ICC now also available in a French version.

After German, English and Spanish, French is now one of the languages in which the contact center planning and control solution ICC from Just Intelligence is available. This also includes the consideration of all requirements arising from French labor law. At the same time, ICC is also prepared for use in other French-speaking countries such as Switzerland, Belgium, Morocco and others.

Just Intelligence introduces new version of ICC Timetable

06.10.2013

Just Intelligence launches new version of ICC Timetable

With the market launch of a new integrated version of the ICC Admin Center and ICC Timetable modules, Just Intelligence completes the complete revision and optimization of the central control module of the ICC platform. All functions for managing master data, configuring projects, plan models, etc. as well as for operational monitoring and fine tuning of shift planning are now available in an integrated application.