From practice for practice

opcyc GmbH was founded in 2011. The foundation for the WFM software was already laid in 2004. With opcycWFM - developed from operational practice - opcyc offers today's one of the most powerful systems for planning and controlling customer service centres.

Today, opcycWFM stands for the most operational, configurable and best-priced workforce management with personnel management and optional time management. opcyc's customers include banks, customer service and e-commerce service providers, insurance companies, technology companies, tourism companies, energy suppliers of all sizes.



Ralf Thomas


Ralf Thomas (*1967) is the managing director of the company and is responsible in particular for the strategic development of the company. He joined opcyc in 1995 as a customer service pioneer for a group of companies. In 1998 he changed to form a small customer service start-up into one of the top 10 in the industry, in 2002 he became divisional director for corporate development at Germany's largest listed BPM/BPO provider, and in 2007 he founded catinedo AG, a consulting firm for end-customer-relevant processes, where he brings his broad spectrum of expertise and experience to opcyc GmbH.



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Ender Tezel


Ender Tezel (*1978), graduate engineer, is responsible as Head of Key Account Management and member of the Executive Board for acquiring, building and maintaining long-term customer relationships. He has been working in the customer care environment since 2004 and was most recently responsible at Conduent for the successful operational implementation of complex large-scale projects across locations as well as smaller projects with equally special requirements in terms of planning and control. Due to his comprehensive operational expertise, he knows the challenges in the daily business of customer service and sees himself as a solution-oriented partner for the customers of opcyc GmbH.



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