Specialisation in workforce management and digitisation of employee-related processes in call centres.
Our solutions support your company in using your valuable resources even more economically while reducing the manual and personnel-intensive part of administrative activities to a minimum. Call centres of all sizes in over 15 countries use our opcycWFM software to efficiently manage, plan, control and productively deploy their employees in a highly complex environment.
Holistic workforce management for call centres from 20 to 20,000 employees.
opcycWFM digitizes the planning, control and personnel processes in the call center and supports you in their evaluation. Thus opcycWFM accompanies the adjustment of planning, control and personnel processes. opcycWFM is the holistic workforce management that helps to intelligently run through the operating cycle of daily operations.