Workforce Management WFM
opcycWFM - the most operational configurable best priced WFM
Focus on workforce management and digitalisation of employee-related processes in customer service.
Our WFM suite supports your company in using your valuable resources in a more targeted, economical and employee-friendly manner, while reducing the manual and personnel-intensive share of administrative activities to a minimum. Service centres of all sizes in more than 15 countries use the opcycWFM software developed by us to efficiently manage, plan, control and productively deploy their employees even in a highly complex environment, while taking the wishes and concerns of your employees into account to the maximum extent.
Most operational, configurable, best priced workforce management for service centres from 20 to 20,000 employees.
opcycWFM accompanies your planning, your control and your personnel processes. opcycWFM is the holistic workforce management that helps to intelligently run through the operating cycle of daily operations and does not require complex adjustments, but is configurable by itself like no other WFM solution. If you want to feel every day that the WFM manufacturer understands you, there is no way around opcycWFM.
op like operations
WFM with a process-oriented structure and a lot of operational experience.
opcycWFM was not created on a green table. The development of opcycWFM has been accompanied by experienced call center experts since day one. At opcyc, nobody imagines understanding your call centre, your operations better than you do ... but we understand the craft ... better than the others! And you can see this in opcycWFM at every point. opcycWFM can do operations!
cyc like cycle
Intelligent WFM ensures optimum circulation in the call centre.
The operational cycle in a call centre needs to be understood. Project, team, processing times, training, various skills, forecast, events, shift planning, shift staffing, production start, absences, productivity, intraday forecast, constantly changing parameters. opcycWFM intelligently supports this operating cycle in the call centre.
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